Nova Buddy AI

Help & frequently asked questions

The short, honest answers. Still stuck? Email support@novabuddyai.com — a human reads it.

What is Nova Buddy AI?

A friendly AI assistant for everyday jobs — drafting emails, planning meals, homework help, cover letters, gift ideas and general questions. It's made in Canada, works on any device, and feels best on a desktop or laptop screen.

Is it free?

Yes. As a guest you get 10 chat messages a day. A free account raises that to 50 a day, and every free tool can be used once a day at no cost. No card required.

What are Nova Gems?

Gems are credits you earn and spend inside Nova — for example, to unlock a full tool result or the Avatar AI (499 Gems). You earn them by signing up (50 free), coming back daily (+5), and inviting friends (+100 per friend). You can also buy them: 100 for $1.99, 600 for $7.99, or 1,200 for $14.99 CAD. Gems have no cash value.

What is Buddy Plus?

Buddy Plus is the optional membership: $4.99 CAD/month or $39.99 CAD/year. It unlocks unlimited chat, all chat personalities, Avatar AI, Buddy memory (Nova remembers what you ask it to), and a 200-Gem monthly bonus. The first month is $1.99 with the launch offer shown at checkout.

I paid, but my Gems or Plus didn't arrive. What now?

Credits are applied automatically, usually within a minute or two of payment. First, check you're signed in with the same email/account you bought with, and refresh the page. Still nothing? Email support@novabuddyai.com with your receipt and we'll sort it the same day.

How do referrals work?

Every free account gets a referral code. When a friend signs up with it, you get 100 Gems and they get a bonus too. If your friend joins Buddy Plus, you get +500 Gems. Codes only work once per new person, and you can't redeem your own.

How do I cancel Buddy Plus?

Anytime, no questions. Use the billing link in your Stripe receipt email, or email support@novabuddyai.com and we'll cancel it for you. Plus stays active until the end of the period you've already paid for.

Is my information private?

We don't sell your information, use no advertising trackers, and your account data is stored in Canada. The full details are in our Privacy Policy.

How do I delete my account?

Email support@novabuddyai.com from your account email and ask — we'll delete your account and stored data (profile, memory facts, avatar settings).

Does Nova give professional advice?

No. Nova is a general helper — its answers can be wrong, so double-check anything important and don't rely on it for medical, legal, or financial advice.